Unlock Success with Multidisciplinary Marketing Teams


Traditional marketing approaches are no longer enough in today’s ever-changing environment. To thrive in the modern marketing landscape, professionals must develop diverse skill sets and prioritize collaboration. By building multidisciplinary teams, organizations can boost their marketing performance and contribute to business success.

Here are the top learnings:

  1. Customer Centricity: Understanding customer needs and behaviors at a micro-segment level is crucial for effective marketing. This data-driven approach should inform every marketing campaign and decision.
  2. Full-Funnel Marketing: Campaigns targeting brand awareness, consideration, and purchase should work collaboratively and complementarily, rather than as separate and distinct efforts. A holistic approach to the customer journey is key.
  3. Agile Operating Model: Fast-moving, cross-functional teams that continuously learn and optimize their practices should inform decision-making across the marketing organization. Agile methodologies can drive efficiency and effectiveness.
  4. Omnichannel Excellence: In today’s digital age, having granular knowledge about various platforms, apps, and channels is critical for effective marketing planning. This should inform messaging, audience targeting, and product choices from the outset.
  5. Measurement: Testing and measurement should be integrated into every campaign and channel, allowing for immediate optimizations and long-term impact assessment. Data-driven decision-making is essential for success.
  6. Customer Data and Marketing Technology: Automation tools and evolving technology stacks should be used to enhance marketing capabilities, bridging the gap between data analysis, decision-making, distribution, and measurement. IT and analytics teams should collaborate with brand marketers to leverage the power of technology.
  7. Prioritizing Capability Building: Organizations should make marketing capabilities a strategic priority and invest in ongoing learning and development programs for marketers. Celebrating wins and fostering a culture of continuous improvement can drive success.

Building multidisciplinary teams is not about turning data scientists into marketers or vice versa, but about forming bridges of understanding and enabling better communication, creativity, and problem-solving. Organizations that prioritize the development of new skills and foster a culture of continuous learning can see significant improvements in campaign execution time, customer engagement, and cost savings.

By following these principles and building multidisciplinary teams, organizations can unlock significant improvements in campaign execution time, customer engagement, and cost savings, ultimately contributing to business performance and growth. The world of marketing is constantly evolving, and staying ahead requires a multidisciplinary approach that leverages diverse skills, collaboration, and data-driven decision-making., the ability to adapt and maintain customer relationships will be essential for long-term success.


This article first appeared in cmocouncil.org

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About Author

Helena Mah

Helena Mah is a senior executive who takes a vision and makes it a reality. She intuitively understands the threads of opportunity through an organization and brings them together into a coherent strategy. In her 20 years long international career Helena inspired action and empowered individuals to unlock their potential and innovate to accelerate growth. Respected as a credible voice in decision making, establishing strategic partnerships and flexible while adjusting to changing priorities, Helena is a true team member.

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