The rush to digital services is crushing online customer experience. We need to act NOW.
Since the pandemic started, I’ve heard an increasing number of stories of bad online customer…
Browsing: Ecommerce
Key consumer trends for the next decade from dentsu
#HEALTH & WELL-BEING #ENVIRONMENTAL & SOCIAL ISSUES #E-COMMERCE & MOBILE RETAIL A growing interest in e-commerce, health…
Why retailers are souring on the “rip-and-replace” approach to e-commerce
E-commerce has been thrust to center stage in 2020, but many businesses are unprepared for…
3 Big Changes Pinterest Has Made Which Might Change Your Strategy
Since its launch in 2010, Pinterest has amassed more than 320 million monthly active users globally,…
A Future Ready Smart Alliance
JD.com and Volkswagen team up JD.com wants to let people control their smart homes from…
Being a Digital Leader Has Never Been More Urgent
While the COVID-19 pandemic may be a health crisis and shock to the system, it…
Is Amazon Getting Too Big?
In an era when legacy retailers such as Sears and Macy’s are scaling back or going bust,…
10 Key Design Trends For 2016 (And How To Make The Most Of Them)
THE GLOBAL DESIGN FIRM FJORD (PART OF ACCENTURE INTERACTIVE) DELVES INTO THE MAJOR IDEAS SHAPING…