CX without design only gets you halfway
When mapping out the customer journey, combining traditional CX practices with user-centered design processes has…
Browsing: CeX
Total-experience is the new CX: twelve trends transforming customer service
The customer service landscape is rapidly changing as an AI-driven revolution redefines how brands do…
CMOs Lead Into the Light
More than half of Europe could be infected with the omicron variant in the next…
How D2C brands are diversifying consumer experience to disrupt the retail industry
According to eMarketer’s forecast, US direct-to-consumer (D2C) ecommerce sales will reach $151.20 billion in 2022,…
Low digital experience maturity impacting customer experiences in SEA
The rapid migration to digital technologies driven by the pandemic has done little for digital…
Only 11% of CMOs lead on customer experience
An overview of CMO leadership on topics of C-suite discussion. Just 11% of C-suite executives…
A Strategy for Desire: Inside the brain’s brand room
How to nail applied neuroscience In a world where consumers have become accustomed to a…