Email Personalization: What Consumers Want From Retailers [Infographic]


Consumers say the types of retail-email personalization that they value most are targeted promotions/discounts (55% cite) and tailored recommendations (37%), according to recent research from Dynamic Yield.

The report was based on data from a survey of 550 consumers from North America, Europe, and Asia age 18 and older.

Just 25% of shoppers in North America say the emails they receive from retailers are truly personalized. A much higher share of shoppers in both Europe (62%) and Asia (77%) say the emails they receive are personalized.

Some 62% of shoppers in North America say they respond favorably to personalized emails from retailers. Most shoppers across all regions say they receive five or more retail emails every day.

Check out the infographic to see more findings from the survey:

This article first appeared in

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About Author

Ayaz Nanji

Ayaz Nanji is an independent digital strategist and the co-founder of Inbound ContentWorks, a marketing agency that specializes in content creation for businesses and brands. He is also a research writer for MarketingProfs. His past experience includes working for Google/YouTube, the Travel Channel, AOL, and the New York Times.

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