Total-experience is the new CX: twelve trends transforming customer service
The customer service landscape is rapidly changing as an AI-driven revolution redefines how brands do…
Browsing: Natural Language Processing
What Makes Songs Popular? It’s All About ‘You’
Knowledge@Wharton: What question motivated you to do this research? Jonah Berger: We’ve been doing a lot of…
AI for Content Marketing: What You Need to Know
No matter what content you write or what stories your brand tells, there’s a good…
Artificial Intelligence and You: Demystifying the Technology Landscape
TL;DR: AI technologies today range from simple to extraordinarily complicated. Basic chatbots are enabled by natural…